Frequently Asked Questions - Graphic Design

FAQs - Graphic Design

We provide quality print-ready graphic design services such as design of logos,   flyers and posters, business cards, brochures and booklets and CD artwork.

No, we specialize in graphic design only, we do not handle printing; however, if needed, we can help you arrange printing via a reliable third-party printing company at an additional cost. Artist Media Complete is not responsible for printing errors caused by third party printers.   

Graphic design pricing is based upon the service. Please see our services page at http://www.amcomplete.com/graphic-design

Payment is due in full prior to the start of any graphic design project.

You can request to make payment in two installments (for projects over $600). If you would like to make payment in two installments, request must be made via email before the start of the project via billing@amcomplete.com.  Once approved, you will receive an invoice with two installment payments. The invoice will have two “Pay Now” links/buttons on it for the two installments. The first installment is due prior to project start. The second installment will be due prior to delivery of the project. No Refunds

We currently accept all major credit cards or bank transfer payments via our payment processor PayPal. PayPal is a secure and convenient way to make payment via the internet. There is a small fee associated with making payment via PayPal (2.9% + .30). We can also accept cash or credit/debit card in person for local payments (Portland Oregon). Just contact us via email at billing@amcomplete.com if you would like to pay cash in or credit/debit in person. 

Yes, you will have a say in the overall look of your project and will be consulted throughout the process. After you submit payment you will receive a design questionnaire which will ask you about your design preferences such as color and overall look and feel. If you have design ideas, you will state them on the questionnaire. We will try to design as close to your vision as possible. If you choose to give Artist Media Complete full design control, state this on your questionnaire. Some projects will only allow a certain number of changes or design mockups.

Your Artist Media Complete designer may create several design mockups during the design process. You are only allowed to publicly share and/or use your final design choice. All other design mockups remain the property of Artist Media Complete.

Graphic design projects that are to be used for print are high resolution and require high resolution (Large) images.  Images used for print must be at least 300 DPI. Please ask for specific dimensions for your project because they vary from project to project. Projects that are to be used for web do not have to be high resolution, but should be clear and good quality for the best result. Images taken using a camera phone are compressed and most likely will not work. If not sure about your images, send them to contact@amcomplete.com for review prior to project start.  

It is our goal to get your project completed as quickly as possible. Larger projects with multiple items take longer. See turnaround times on the services page at http://www.amcomplete.com/services/graphic-design

The sooner we have everything that is needed for your project, the faster the turn-around time will be. We recommend gathering any images you would like us to use for your project prior to committing to start your project.

If you do not have any custom images you would like to use for a project but still need the project to be done, we have access to royalty free images and/or stock photography that can be used for projects. Just let us know of your desire to use royalty free stock images rather than custom images.   

 

Once your project is finished, you will either receive smaller projects via a zip file via email or a link to where you can download larger projects that are too large to send via email.

Once final payment is received you own the rights to all work that you have paid for and agreed to accept. Additional design mockups and/or ideas that were shared with you during the design process remain the property of Artist Media Complete. We reserve the right to display or use any work for promotional reasons.

We refuse to do any project that is harmful, adult, unlawful, or hate based in nature.

 

This FAQ is a work in progress, if you have additional questions not answered here, please send us an email at contact@amcomplete.com