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Frequently Asked Questions - Photography

FAQs - Photography

You can wear any colors you want for your photos shoot, black or white is fine, but I recommend bright and vivid colors for the best result. Props are welcome. Please do not bring small children to your shoot as they are distracting.

Outfit changes are determined by the number of “looks” in your package. Your first look is the first outfit that you take photos in. Any additional looks may mean an additional charge depending on your package.

The package price includes one subject or person. Any additional people in your photo-shoot will mean an additional charge of $25 per additional person. This price covers the additional time I will spend editing additional subjects. I do not shoot children unless previously discussed.

No, Artist Media Complete does not do makeup, hair or styling, but we work with several talented MUHs (Makeup Artists) and/or Stylists that do awesome work. Please let us know if you need a makeup artist and/or stylist to work with for your shoot.

No, photo packages are intended for human subjects only; however you can request a quote for a commercial photo shoot by sending an email to quotes@amcomplete.com

The photo shoot will take place at an outside location of your choice within the Portland Metro area or I can choose a place for you based upon the style of the shoot if you are not sure where you want to shoot. You can request an indoor shoot with a 15 day advance notice and an additional studio booking and setup charge. This charge will be depending on the amount of time needed for the shoot.

Most shoots take place in several spots in one location; however, there are occasions where we will change locations during your shoot. Anything within the close vicinity (walking distance) of the originating place is considered the same location. Additional locations may mean an additional charge depending on your package.  There is an additional charge for out of state or interstate travel that is 25 miles or more outside of the Portland Metro Area. If you require me to travel more than 25 miles outside of the Portland Metro area for a shoot, email me for a quote quotes@amcomplete.com

 

No, you will not receive every photo taken at your shoot. I guarantee that you will receive the number of photos included with your package. Only the best photos will be included in your package. Photos are selected by me based upon the following criteria…

 1.     Lighting

 2.    Clarity

 3.     Pose

 4.     Facial Expression

 

No, there is no additional charge for editing. Most photographers will charge for your photo shoot and then charge you an additional charge to have your photos edited. Editing is included in all Artist Media Complete photo packages.

The turnaround time for photos is usually two weeks or less depending on the number of photos in your package, number of subjects, etc.

There are no refunds; however, I will do my best to rectify the problem by either fixing the specific problem with your photo or offering additional photos. I am very careful in the selection process to select photos that are the most flattering and best quality technically.   You will need to send me an email and be very specific about the problem. In order for me to offer additional photos, it must be a problem on my end for example an issue with lighting. Not because you don’t like your hair or makeup, pose or facial expression. contact@amcomplete.com  

If you need to cancel your appointment, I would appreciate the most notice possible of the cancellation. You can notify me via email contact@amcomplete.com. If you cancel your money will be refunded except for a $75 cancellation fee.  

Payment is due in full prior to your photo shoot.

You can request to make payment in two installments (for projects over $600). If you would like to make payment in two installments, request must be made via email before the start of the project via billing@amcomplete.com.  Once approved, you will receive an invoice with two installment payments. The invoice will have two “Pay Now” links/buttons on it for the two installments. The first installment is due prior to shoot date. The second installment will be due prior to photo delivery.  There are no refunds.

We currently accept all major credit cards or bank transfer payments via our payment processor PayPal. PayPal is a secure and convenient way to make payment via the internet. There is a small fee associated with making payment via PayPal (2.9% + .30). We can also accept cash or credit/debit card in person for local payments (Portland Oregon). Just contact us via email at billing@amcomplete.com if you would like to pay cash in or credit/debit in person. 

This FAQ is a work in progress, if you have additional questions not answered here, please send us an email at contact@amcomplete.com

In most cases you will receive your photos via email. You will receive an email with a link to download your photos. A CD can be mailed to you by request for an additional $5

Your photos will be delivered to you in a high quality, high resolution print-ready JPG format. If for some reason you need them in another format other than JPG, just send a request via email to photography@amcomplete.com

Artist Media Complete does not do photo printing; however, we can refer you to quality photo printing services by request.

Artist Media Complete is not responsible for printing errors caused by third party printers.